Privacy Policy
At Waitlez, we collect limited but essential information to operate our platform efficiently and deliver value to both restaurant owners and customers.
1.We collect the following information
- Restaurant registration details (such as name, address, contact information)
- System usage and performance data (e.g., logs, device/browser information)
- Customer data such as name, phone number, and order details, which is collected when a customer places an order, provides feedback, or interacts with features like loyalty rewards
- This customer data is shared only with the specific restaurant the order was placed at, strictly for purposes such as order processing, loyalty recognition, customer service, and marketing communication (when permitted).
- We do not sell or share customer data with third parties outside of these purposes.
2. How We Use Your Information
We use the information we collect to:
- Operate, manage, and maintain the Waitlez platform
- Provide technical support and respond to inquiries
- Improve platform performance and user experience
- Develop new features such as loyalty recognition, smart offers, and engagement tools
- Enable restaurant owners to view and manage their own customer orders, loyalty activity, and feedback
- Comply with legal obligations or enforce our Terms of Service
- We are committed to using your data only in ways that support restaurant growth and customer satisfaction, while respecting privacy.
3. Data Security
We implement strong technical and organizational safeguards, including encryption, access controls, and regular audits. However, no system is completely secure. You acknowledge the risk associated with online data transmission.
4. Cookies and Tracking
We use cookies to enhance usability and performance. These include session cookies and analytics cookies. By using our platform, you agree to our cookie usage as per this policy. You can adjust cookie settings via your browser.
5. Data Retention
Your data is retained only as long as necessary to provide services, fulfill legal obligations, and improve our platform. Afterward, it is securely deleted or anonymized.
6. Your Rights
You have the right to access, update, or delete your data by contacting us at support@waitlez.com. You may withdraw consent at any time, which may affect access to certain features.
7. Changes to This Policy
We may update this policy periodically. Updates will be posted with a revised "Last Updated" date. Continued use of the platform constitutes your acceptance of the new terms.
8. Contact Information
Waitlez
Email: support@waitlez.com
Phone: +91 7013609548
Last Updated: June 10, 2025